Returns & Exchanges
At JLD, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, you can return or exchange any unworn items with tags attached within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Affix the Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return package.
Ship and Track
Drop off your package at any authorized carrier location and keep your receipt for tracking until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing